Content Updates, Free Guides, and Discounts, The Retailer’s Inventory Management Guide: How To Use Your POS To Maximize Success, The Complete Guide To Understanding A POS System’s Offline Mode & Credit Card Processing. , Sign Up For Our Newsletter Content Updates, Free Guides, and Discounts. Note that if you sign up with one of the company’s many sub-ISOs, you might have to deal with an independent agent. The interviewed merchants cited low rates and excellent customer service as two of the best features of TSYS. Now they’re saying the box didn’t have all the equipment and will credit me $190 which does little good. View All num of num Close (Esc) TSYS Merchant Solutions. Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. I have had issues with TSYS. Do not go with this company, They charged me for 3 years a monthly fee when I didnt even have them as a merchant, Someone came into my store and got my information when we were very busy not knowing what they were up to.I tried for 3 years for them to stop the charges and they never did. 103 TSYS Merchant Solutions reviews. This doesn’t mean that TSYS doesn’t have a reasonable price point: it just means you’re most likely not going to save money on processing by switching over. Absolute scum. When you have a client standing in front of you, it is NOT good business. This is a horribly company – they rip you off every chance they get. Overall, TSYS makes the grade as a viable payment processor. They have over $4,000 of mine and they will not release it. Hidden fees, cancellation fees, and haggling over price are a real pain for most business owners. Merchant complaints regarding the quality of that support brought the score down a little. How to Effectively Manage Your Company’s Profit and Loss, How to Effectively Manage Your Company's Profit & Loss, A Guide to Finding the Right POS System for Your Business, Online Payment Security: 5 Steps to Ensure Safe Transactions. they blame their representative who trained the staff of not explaining the right procedure .will diffinetly leave,them and start legal actions . Is this your company? STAY AWAY from this company. They’re trying to charge me $250 ETF when the contract clearly says it’s being waived.They are refusing to release my terminal (that I own) until the ETF is paid.Avoid them like the plague. I made another review down below, i am so pissed off. While we’d prefer to see more pricing disclosures, we also realize that pricing is highly customized to each merchant, and there is a lot of variation in this area. TSYS is a fully transparent merchant service provider. This year they’ve endorsed Worldpay, but after reading their reviews on this website (thank you, thank you, thank you for existing!) Still haven’t received my check of 127.70. Such a hassle to deal with in every way. View All num of num Close (Esc) TSYS Merchant Solutions. If you are not sharp and look at your BANK statement monthly, daily, they will rip you off. If you do end up in a situation where you need to close your account early, follow the instructions in your contract to the letter. BUYER BEWARE!!!!!!!!!!!! Still, it takes months to resolve anything at all – while they’ve got your money and are holding you over a barrel. With Simplified Pricing no longer an option, you’ll have to negotiate a customized rate plan for your business. As noted above, there is no longer any disclosure of pricing — either for processing rate plans or account fees. Maybe they know hundreds of accounts will be leaving soon so they figure what the hell. Two weeks later, they finally got around to it. I feel other may … I sold my business and now they said they would give me 3 months of my charges back, I closed the store Jan10th and it is now Aug. 19th and the $127.70 I still not not have, Please do not go with this company. Total System Services, Inc. (TSYS) is a merchant services provider and credit/debit card transaction processor headquartered in Columbus, Georgia. Gary DeForest, DC. When I closed my account with them they continued to charge me month fees . How can a person not afford your service and not afford to cancel your service. A bit of negotiation may get you some results, but it’s generally not the best option for low-volume processing. I’ve been hung up on completely, transferred to their employee health insurance department, and generally met mostly with incompetence – though on occasion I actually do get someone who knows what’s going on and is helpful. If you’ve had a positive experience with TSYS, please let us know about it in the Comments section below. Our reviewers like ADP Payroll for its advanced employee management, strong payroll features, and great customer support. For a limited time, get three months free when you sign up via our links! ADP Payroll is one of our top picks for Payroll Software! 111 Reviews--Jobs. Fundera is one of our top picks for SBA loans! Overview Overview. TSYS Merchant Solutions is our current featured vendor in this category. Our clinic has not used the TSYS system since March of 2017, yet we have been continually billed for the nearly $200/month base fee. However, we’re a little disappointed that one of the largest processors in the country still doesn’t offer EMV-compliant card readers for mobile processing or use with its virtual terminal software. A free inside look at company reviews and salaries posted anonymously by employees. Things are not perfect with TSYS, but — if you approach the company as an educated merchant — there is no reason why you can’t get good service at a reasonable price. Easily find PPP/SBA loans alongside other financing options. Offering flat-rate pricing and an industry-standard feature set, it’s an ideal choice for growing businesses in need of a reliable and trustworthy merchant solution. I finally called again and pushed the button that says “if you’re thinking of closing your account, press #X”. Some of those resellers are very ethical in their business practices, while many others are not. but this company is fraud vijay. Glassdoor has 110 TSYS Merchant Solutions reviews submitted anonymously by TSYS Merchant Solutions employees. I work for Tsys and the plans you quoted work great for some merchants and their processing needs but majority of our clients are set up on a cost plus pricing model. Their web site was useless, and they never did get my account set up correctly. I called the customer and found out that was a lie. Next up a complaint to the FTC. I have found, unfortunately, that resorting to threats is the only way to get people’s attention anymore. For a limited time get 50,000 rewards points when you spend $1000 with Brex. Companies. Interchange-plus pricing is generally cheaper but more complicated because it’s based on the hundreds of interchange rates assessed by credit card companies when a transaction is made. So they claimed we owed them $399 for cancelling (the fact there’s a cancellation fee is never disclosed) and made an unauthorized charge against our account. fees. Location of This Business 7103 S Redwood Rd Ste 124, West Jordan, UT 84084-3422 Email this Business That is a good thing, as these fees are generally “junk” fees that don’t provide you with anything of value beyond what you’re already getting. BigCommerce Vs Shopify: Which Is Better For Your Business? DO NOT USE THIS SERVICE. Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. Please refer to our Advertising Disclosure to learn more about how we earn compensation from affiliate partnerships and how we maintain our independent editorial integrity. We listened to the merchant and their complaints about the non cancellable leases. I am a direct sales rep for TSYS since 2009. boo!Thank you,Robin (Seattle, WA business owner annual sales $1.2 million). I have cancelled our account. Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. Knowledgeable people, dedicated staff (think people spending 20+ years w/ the company). Looks like I have to take them to small claims court in my local area to try to get over $1600 in back charges recovered. They start off promising everything and talk about low rates but in the end the rates creep up incredibly high and they find all kinds of ways to charge you additional fees and then when you try to cancel they give you the runaround. When I switched to them from another processor, they said my machine would work, but when it didn’t, they gave me one rent free. Merchant Legal. San Diego, CA. A free inside look at company reviews and salaries posted anonymously by employees. Please call me if you have any questions about setting up a merchant account and I will shoot you straight. The only good news here is that TSYS, like many traditional providers, will sometimes waive the early termination clause of your contract — if you negotiate for it before signing up. TSYS Merchant Solutions Reviews. Do not use TSYS. At that point I don’t understand why merchants do not just go through TSYS directly. Opinions expressed here are author’s alone. This company deserves a 0 rating. Ironically, the company was recently selected by the Ethisphere Institute as one of the World’s Most Ethical Companies for 2018. Is this your company? It’s up to you to review your agreement very thoroughly before you sign up for an account. View Jobs . about $50 a month in junk fees. I spoke to someone on the phone but they will only refund me a portion of my money. TSYS used to offer several Simplified Pricing plans for small businesses, in addition to a customized pricing option. Overview Overview. For four years, Andrew has been writing copy to help business owners expand, manage, and advertise their unique brands. Be sure to check out our recommendations for the cheapest processors in 2021. Small and mid-volume businesses should look elsewhere. Very bad customer service, they are never able to help you resolve any issues nor do they seem to care. With over 650,000 merchants onboard and an annual processing volume of more than 1 trillion dollars, it’s second only to Fiserv (formerly First Data) in size. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. Company Overview Locations FAQ. TSYS has put together a smartly designed package for small businesses, offering numerous point-of-sale integrations as well as a ton of options for accepting payments. Try These 8 Small Business Credit Card Payment Processing Companies In 2021, Need A Retail POS System For Your Small Business? They did nothing and then came back to me telling me the customer’s account was closed. Overview . Mistakes that took years to fix and I still think I got shorted. I’m still going round and round with them on this, and it has been 1-1/2 months now. While we strive to keep our reviews as unbiased as possible, we do receive affiliate compensation through some of our links. Standard Plan: One month free ($29.95 value) Plus Plan: Two months free ($159.90 value) Pro Plan: Three months free ($899.85 value). We are becoming quite dissatisfied in a time when money is tight to have our money sat on by the credit card processor. Incidental fees, such as for chargebacks, generate the most merchant complaints because you might go a long time without ever paying them, only to be hit with one out of the blue. Those plans actually work out nicely for smaller merchant with less volume because the terminal is free. They do not tell you up front that you are signing a three year committment and that they will charge you $399 to close the account if you stop using their service before the three years is up. Jobs; Companies; Salaries; Interviews; Search. Even if you have the early cancellation fee waived they will charge you. Try Paypal, their rates are much lower, the fees are much lower, and they do not have a term contract to sign. PLEASE avoid this company. If you’re a merchant looking for a new provider, now is not the time to sign up with TSYS. We've done in-depth research on each and confidently recommend them. No s*#@t! Lendio is a free-to-use marketplace that allows you to compare lenders side-by-side. TSYS wanted to profit off of this on the high rate so they drug their feet getting us switched over from the point system. I am one that does not write a review but I wanted to make sure no one hires them as a merchant. No, you can’t just add services without authorization “per the contract.”Now, apparently, I’m in a 3 year contract with them. It does not currently have a chat feature. We are not perfect, as every company has issues, but our low level of complaints mentioned, and a worlds most ethical company award again in 2013, may sway you to give us a chance to earn your business. To top it all off even though i”m not working or using their service they are still willing to charge a monthly fee. To cancel the service will also mean i would have to pay a crazy large fee!!!!! TSYS Merchant Services Review 2021 TSYS has put together a processing system that can do almost anything. This comment refers to an earlier version of this review and may be outdated. Add a Review. In my case I had been with them for over 6 years and wanted to switch to a company with better rates. I called in 8 days and nothing had been done and no one knew anything. Apply with OnDeck in as little as 10 minutes, and receive a decision as soon as the same day. Do You Really Need An EMV Chip Card Terminal? Offers may not be available in all areas. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism. If I could give them no stars I would. Sign up today to see it in action. Stole over $40,000.00 from our bank account and never returned it. They can’t call back like they say. Charged a $195 cancelation fee. If you run a high-volume business or have complex processing needs, it might be worth checking them out. At publishing time, details are current but subject to change. Pros. TSYS requires most businesses to sign a three-year contract. Beware! People laugh at me for having those expectations…. What’s the difference between interchange-plus and flat-rate pricing? Despite all this good, TSYS suffers from some of the same problems as other older companies—specifically, numerous fees that undercut what could be a good pricing structure for businesses. Their standard offer has no early termination fee and no junk fees. Unlike many of the unfortunate posts on here I was able to beat them with their scam of trying to get the $250 cancelation fee. While it is, of course, an extremely small sampling of all TSYS merchants, we appreciate seeing a few satisfied customers speaking about their experiences. I usually dont write bad reviews but just a warning just RUNNNNNNNNNNNNNNNNNNN. 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