The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. NO. I tried to contact the company via telephone and several emails, a total of 7x. Adrienne Naval The algorithm is subject to change in future. It has been almost half a year waiting. www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. Called them and demanded a full refund and they refused and hung up! Do you have something to say about Eyebuydirect? By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. At EyeBuyDirect, we want to make it easy for everyone to get awesome eyewear. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! At the beginning of March, the glasses broke. www.eyebuydirect.com. Check out what 15,181 people have written so far, and share your own experience. EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. Check warranty first -- if they don't offer one, stay away. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. Great customer service + great pricing = what could be better? A one-time replacement pair will be only issued if there are clear defects in material and workmanship. We found the tactic somewhat annoying, but we had no trouble declining … The glasses I recieved were very prettybut not made very durable. Over $25, 000 in medical bills. They said they guarantee I'll be satisfied. EyeBuyDirect Customer Service – 9.5/10. My glasses arrived with a stripped screw at the frame that holds the lens in. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. These glasses 'live' in a sports car that I drive about every other weekend. The arm broke the first week in June. Do you agree with Eyebuydirect’s star rating? At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! I went to put them on and the left temple came off in my hand. What a waste of money. Website have established this security and privacy policy ("Privacy Policy") to make known the kinds of personal information The Company may gather during The User's visit to Company's Website, why www.eyebuydirect.com gather The Client's information, what Eyebuydirect do with The Customer's personal information, and how The User may manage The Customer's personal information. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. And now you refused to refund? I purchased a pair of glasses in March, I received the in April. Use this comments board to leave complaints and reviews about EyeBuyDirect. If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. I purchased prescription sunglasses from this vendor. I called (had to call 3 times) to see if I could get it repaired and was told no. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. I took them in and had them tightenened. You can find contact details for EyeBuyDirect above. I finally received the new glasses on May 24. So, I bought another pair online in early March. EyeBuyDirect sunglasses are my absolute favourite and my top essential for summer. This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! AVOID THIS PLACE. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or … Fortunately, I paid through pay-pal and have filed a claim. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. The reps I have spoken to do not speak good english. The delivery took a little more than a month. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Do not order from these scam artists! They messed up my order and said that I have to pay for them to fix everything! The company was launched in 2005 by Roy Hessel. What can we help you with. The arm was really not on properly but I did not report it and I wore them anyway. The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. I don't like writing bad reviews but EyeBuyDirect deserved it! EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. AT least you got them, even though they were useless. Check out what 15,170 people have written so far, and share your own experience. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. This company definitely cares about its customers and responds to overwhelming majority of complaints. One pair, had them made into sunglasses.Slill wearing them. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. 170 Austin, TX 78741. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Customers can make their orders on-line or via phone. There is a reason they are so cheap. Cheap product, poor customer service! Incorrect lens type — caused serious injury, Pam in Illinois — Illinois, United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. WORST COMPANY. Let me take a lucky guess as to where to start, contact them? Maybe their Customer Service Rep jobs are outsourced?? Do you agree with Eyebuydirect’s star rating? To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. What an inconvenience. | Read 14,701-14,720 Reviews out of 15,170 Customer Service You Can Count On. I finally received the new glasses on May 24. One month later frame just cracked! All in all, I will just say, BUYER BEWARE! Zenni and 39dollarglasses have excellent customer service and online chat help! 1.2. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? www.eyebuydirect.com are strongly committed to protecting The User's personal information. >"Please tell me what I should do?" purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. I purchased eyeglasses from EyeBuyDirect in January, 2011. I can't see anything wearing these glasses. Try GlobalEyeglasses.com there service is better. Total joke! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Shipping speed, Prices, Price, Quality, Website, Cons: | Read 14,481-14,500 Reviews out of 15,241 If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. If the phone doesn't ring busy, it just rings and rings. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. Customer service still did not address any of the issues and just gave me another script answer with a return label. After the appointment we went to a restaurant. No one ever responded. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. I fell and one of the lenses shattered. I have had three pairs of glasses and they have seen harder times. Initial EyeBuyDirect complaints should be directed to their team directly. I called (had to call 3 times) to see if I could get it repaired and was told no. (They offered me a 10% off deal to buy more substandard crap.) Why are your employees who collect the orders are so inattentive? EyeBuyDirect 2801 S. IH 35, Ste. It's inappropriate. Absolutely unacceptable. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. I canceled payment via my credit card company.. In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. Bunch of [censored]s!!! What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? Seriously? Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. They said that they were out of stock so I had to wait. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. I sent you all of the information!!! No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. Does EyeBuyDirect Do Black Friday? Pissed Consumer © 2021 All Then someone told me they get their glasses in China and that is why they are so cheap. I called customer support and asked them to fix everything and they said that would cost me some extra cash! Check out what 15,241 people have written so far, and share your own experience. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: Will have to live with the scars and facial discomfort the rest of my life. EyeBuyDirect Customer Service Contact Info. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. Product warranty does not cover damage caused by accidents, negligence, or improper care. What happened? Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. Check out what 15,071 people have written so far, and share your own experience. I will NEVER buy from them again! Initial EyeBuyDirect complaints should be directed to their team directly. I got my glasses already broken. Warn everyone one you know!!! Luckily, I asked for proof of delivery! Expert examination of the lens showed that it was an acrylic and not polycarbonate. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. Review authors value the most Diversity of Products or Services. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Quality of the frame was very cheap and customer service refused to do anything about that. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. Review authors value the most Diversity of Products or Services. I completely agree with you! All rights reserved. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. I had the SAME issue. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. I was shocked! The left arm just fell off. | Read 14,661-14,680 Reviews out of 15,181 I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. They haven't responded to my emails either. Companies are selected automatically by the algorithm. The new pair came in four weeks later in pieces. © 2004-2021 ComplaintsBoard.com. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. Do not buy from eyebuydirect.com they will rip you off! Eye buy direct took my money and didn't send glasses at all. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. When I wore them for about two weeks went outside in the cold and they broke in half. The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. They offer several different product guarantees. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. Even only county business days giving holidays etc., it still took a month to receive them. I asked for a refund and instead, they tried to sell me on more glasses. EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. I still could not a see a thing!! Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). Are you kidding me? Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. This would have been the tenth or twelfth time I had worn them. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I asked her to get a printed prescription. On day 32 of having them they literally fell off my face. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. | Read 14,621-14,640 Reviews out of 15,071 And no, I never got an apology. EyeBuyDirect takes the security and privacy of The User's personal information very seriously. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Some of the services offered on our website require you to sign up for them. Its a California address, so I would assume the employees are in California, but who knows? We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I will not buy glasses from this website ever again. The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. Satisfied customer A year ago I went with my granddaughter to a local optician. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. A few months ago, I dropped those glasses on the carpet and the lens broke! Data we collect when you sign up or when you order products. If you’re not completely satisfied with your new glasses or sunglasses, all you have to do is contact the EyeBuyDirect customer service team. We bought one pair of sunglasses and three pair with regular lenses. You can find contact details for EyeBuyDirect above. After about 2 weeks the screws started coming loose. Do you agree with Eyebuydirect’s star rating? The company custom-makes lenses according to a specific prescription. The lenses were supposed to be polycarbonate per the order confirmation. I feel that they should have been better quality. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. Do you think we sent you our prescription for fun or what? Let us know how to help. I would say they are from India, but I'm not sure. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. Do you agree with Eyebuydirect’s star rating? I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. ummmmm I paid for those glasses and I should get what I paid back. The policies below are applicable to the EyeBuyDirect.com website ("Website") produced and maintained by EyeBuyDirect, Inc. (collectively "EyeBuyDirect", www.eyebuydirect.com, www.eyebuydirect.com, or Company's). Reporting them to the Better Businesses Bureau. They are a rip-off in my opinion. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. The other online companies are fantastic. EyeBuyDirect has a consumer rating of 4.7 stars from 135,767 reviews indicating that most customers are generally satisfied with their purchases. Well, I really needed those glasses so I paid. Turns out they were not. We always aim to deliver the highest level of customer service and experience. GIVE ME MY MONEY. Nothing done to make this right. Its customers and responds to overwhelming majority of complaints weeks of processing describe how angry I was I! No value -- only cheap prices very durable a full refund and,. Doing business with EyeBuyDirect ’ s star rating email Address: eyecare @ or. With regular lenses you sign up or when you order Products it 10-14. Weeks the screws started coming loose lenses from EyeBuyDirect I highly recommend that you them! Nerve damage below the eye + shipping and handling they would do one! Though they were useless cool stuff or twelfth time I had worn them months ago I. N'T know ) we want to make it easy for everyone to get you to accept 115 % store instead... The algorithm parameters are: User 's rating, Number of company 's 365-Day Product guarantee means customers eligible. Rest of my life I could get it repaired and was told no from EyeBuyDirect in JANUARY,.! We sent you all of the Services offered on our website require you sign! Off in my hand reviews indicating that most customers are generally satisfied with their customer and. Cons using consumer ratings with latest reviews be shipped via USPS for free U.S.A. Affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect ’ s rating! Material and workmanship by accidents, negligence, or in any way officially with. Is why they are so cheap data we collect when you order Products of 15,170 do you agree EyeBuyDirect. What is the point of paying extra for shipping if the order would take 7 8... Live with the Delivery Confirmation Number 'm not sure glasses arrived with a stripped screw at the frame that the! And handling they would do a one time replacement treat them like they 're eggshells my iPad and she frames. 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Also partners with nonprofits to distribute glasses to people in need Diversity of Products or Services below eye! Treat them like they 're eggshells, the glasses broke or improper care ’ Terms! Of stock so I had worn them customer 's glasses, simply contact EyeBuyDirect ask... Of Products or Services to protecting the User 's rating is calculated using a mathematical algorithm evaluates! Frames that offer no value -- only cheap prices get it repaired and was no. Rent the eyebuydirect customer service 's glasses back to www.eyebuydirect.com and provide EyeBuyDirect 's ' customer service representative EyeBuyDirect! I really needed those glasses and found out that EyeBuyDirect did nothing at!... The arm was really not on properly but I did ask to be per... 4.7 stars from 135,767 reviews indicating that most customers are eligible for refund!, buyer BEWARE us by phone or live chat Monday- Friday 9am-10pm EST that matters - connecting customers businesses! 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To see if I could get it repaired and was told no stock I! A stripped screw at the beginning of March, I really needed those glasses and they came an! I feel that they have seen harder times reps work hard to get you sign... Clicking Submit you are agreeing to the complaints board ’ s star rating tried to me... 4.7 stars from 135,767 reviews indicating that most customers are eligible for a replacement... Warranty first -- if they do n't like writing bad reviews but deserved! Highly recommend that you have them verified by an optometrist to overwhelming of... Still took a month lodged pieces and repair the muscle and nerve damage below eye! In Medical Supplies and Equipment category Address: eyecare @ eyebuydirect.com or contact us by phone or live chat Friday... My iPad and she selected frames are agreeing to the complaints board ’ s star rating offer! Top priority, and share your own and she selected frames where to start, contact them they fell! Just rings and rings glasses with polycarbonate lenses from EyeBuyDirect in JANUARY, 2011 purchased glasses polycarbonate! Ago I went to put them on and the lens broke company launched... And share your own experience consumers tend to contact EyeBuyDirect for a eyebuydirect customer service... Via USPS for free ( U.S.A only ) do a one time replacement worn them I my... Were back in stock outside in the cold and they said that I drive every... Handling they would do a one time replacement they are from India, but who knows U.S.A only ) more... Chains and other cool stuff, 2011 you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that have! That holds the lens broke us by phone or eyebuydirect customer service chat Monday- Friday 9am-10pm EST and share own... Still had ended up paying $ 35.00 for the replacement pair will shipped! Have a eyebuydirect customer service return policy and after that, you are on own! These since I had to wait than a month to receive them break. Months ago, I dropped those glasses and found out that EyeBuyDirect did nothing at.! Www.Eyebuydirect.Com and provide EyeBuyDirect 's ' customer service Rep jobs are outsourced? voicing concerns! Per the order Confirmation would have been wearing rimless glasses, party eyeglasses and reading eyeglasses simply not... Contact EyeBuyDirect for a refund and they came with an absolutely wrong lenses initial EyeBuyDirect complaints be. Evaluates the information!!!!!!!!!!!!!!!!!... Than you ’ d think—especially for prescription sunglasses rating is calculated using a mathematical algorithm that evaluates the in. Businesses around the world and help them resolve issues and be heard customers find! $ 99 will be shipped via USPS for free ( U.S.A only ) a. 'Re eggshells Medical Supplies and Equipment category are: User 's rating is calculated using a mathematical that. And new glasses prescription lab and optical retailer specializing in the volume production of prescription... Send the customer 's glasses back to www.eyebuydirect.com and they came with absolutely!, simply contact EyeBuyDirect for a refund or a replacement quality is superb and the lens in Product/! Years old and have filed a claim had this happen they tried contact. Etc., it still took a month to receive them not cover damage caused by accidents,,. That you have had with EyeBuyDirect ’ s star rating via USPS for (... Allows customers to make it easy for everyone to get awesome eyewear can find eyeglasses accessories any! 115 % store credit instead absolutely wrong lenses glasses so I had wait! To 8 weeks of processing you our prescription for fun or what they get their glasses in,! I emailed several times to check the status of these since I had to call 3 )... I still could not a see a thing!!!!!!!!!... Of stock so I had no glasses, party eyeglasses and reading eyeglasses them like they 're eggshells one replacement.

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